Phiz - Pharmacy

Please download the latest version from this site and check if the error still occurs.
https://www.phizshop.com/Public/download/index.html

If the error still occurs, provide the operation time, operation video, and version number, as shown in Figure 1.

Then refer to the video (open a blank word document, scan the code, and the relevant text content will be automatically input after scanning the code), please provide the text and operation video to us, which will help us quickly find the reason for the error, thank you for your support.

Victoria Feng escreveu (#note-2):

Please download the latest version from this site and check if the error still occurs.
https://www.phizshop.com/Public/download/index.html

If the error still occurs, provide the operation time, operation video, and version number, as shown in Figure 1.

Then refer to the video (open a blank word document, scan the code, and the relevant text content will be automatically input after scanning the code), please provide the text and operation video to us, which will help us quickly find the reason for the error, thank you for your support.

Continua com o mesmo problema, mesmo com a versão baixada do link

Victoria Feng escreveu (#note-8):

Ok, knowing the version number, we also need you to provide the operation time and operation video,and then we will query the error log at that time.

To find out if there's a problem with the phone's payment code, please refer to the attached video (1.open a blank word document 2.scan the code, and the relevant text content will be automatically input after scanning the code), please provide the text and operation video to us.
This is very important to find out the cause of the error, thank you.

Segue código scaneado

Phizpay10000041:hQVDUFYwMWFITwjgAAAAJq2ZAlAGQ1JFRElUYzRaBBAAAEFfIBdMdWl6IEd1c3Rhdm8gUm9kcmlndWVzIJ8ZBcEAkkFUXy0CWkifNwSxH9gu

Segue video da operação

Obrigado

Hello, we found that if the computer uses Portuguese input method, the code is wrong after scanning.
(phizpay10000041:hQVDUFYwMWFITwjgAAAAJq2ZAlAGQ1JFRElUYzRaBBAAAEFfIBdMdWl6IEd1c3Rhdm8gUm9kcmlndWVzIJ8ZBcEAkkFWXy0CWkifNwSWbBeH)

If the computer uses the English input method, the scanned code is correct.
(phizpay10000041? HQVDUFYwMWFITwjgAAAAJq2ZAlAGQ1JFRElUYzRaBBAAAEFfIBdMdWl6IEd1c3Rhdm8gUm9kcmlndWVzIJ8ZBcEAkkFWXy0CWkifNwSWbBeH)

Therefore, you need to switch the English input method to scan the code. Thank you.

Victoria Feng escreveu (#note-12):

The POS system has been modified and launched today to support scanning under the Portuguese input method.

As for the solution to adapt to multiple languages, there are many changes that need to be evaluated before giving a deadline for adjustment.

Obrigado pelo retorno, foi testado, mas, continua dando erro e só aceita após a segunda leitura, e a impressão está parando no final e reimprime o mesmo recibo após um minuto (impressora de nuvem)

Segue vídeo em anexo

Does the POS system often report an error on the first scan and succeed only on the second scan?

The problem of cloud printer printing interruption and reprinting is a network problem and cannot be solved for the time being.

Victoria Feng escreveu (#note-16):

Does the POS system often report an error on the first scan and succeed only on the second scan?

The problem of cloud printer printing interruption and reprinting is a network problem and cannot be solved for the time being.

OLá espero que esteja bem

Sim somente na segunda tentativa de pagamento o sistema reconhece o QrCode do Phiz pay.

Hi, hope you are doing well
This problem has been resolved and the functionality has been released already, but all PDVs need to be updated to the latest version before they can be used. So please update your all PDVs and check it.
Thanks.

Subject:

Ongoing Issue with Phizpay Purchase Completion

Dear Team,

Good morning. The issue persists, but in a different way: the QR Code is now being identified, and the amount is debited from my Phizpay account. However, we are still unable to complete the purchase using Phizpay at the PDV. Phizpay ERROR (Video) (Phizpay ERROR (Video))

Best regards,  

Rennan Felipe

ID: 1033

rennan.felipe@phiz.com.br

@Rodrigues Gustavo @Lucas Lisboa lisboa
Good morning~
Already online, thank you for acceptance