Bug #7377
abertoErro pagamento PhizPay
100%
Descrição
1 - Ao finalizar o pagamento com PhizPay no PDV e ler o código de barras do celular aparece erro de "código de pagamento incorreto"
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Sub-tarefa
Tarefas relacionadas
Atualizado por Victoria Feng há 6 meses
- Ficheiro Figure 1_version number.png Figure 1_version number.png adicionado
- Ficheiro video.mp4 video.mp4 adicionado
Please download the latest version from this site and check if the error still occurs.
https://www.phizshop.com/Public/download/index.html
If the error still occurs, provide the operation time, operation video, and version number, as shown in Figure 1.
Then refer to the video (open a blank word document, scan the code, and the relevant text content will be automatically input after scanning the code), please provide the text and operation video to us, which will help us quickly find the reason for the error, thank you for your support.
Atualizado por Victoria Feng há 6 meses
- Atribuído a alterado de Victoria Feng para Rodrigues Gustavo
Atualizado por Rodrigues Gustavo há 5 meses
- Ficheiro Captura de tela 2024-10-22 132137.png Captura de tela 2024-10-22 132137.png adicionado
- Atribuído a alterado de Rodrigues Gustavo para Wonder 黄德亮
Victoria Feng escreveu (#note-2):
Please download the latest version from this site and check if the error still occurs.
https://www.phizshop.com/Public/download/index.htmlIf the error still occurs, provide the operation time, operation video, and version number, as shown in Figure 1.
Then refer to the video (open a blank word document, scan the code, and the relevant text content will be automatically input after scanning the code), please provide the text and operation video to us, which will help us quickly find the reason for the error, thank you for your support.
Continua com o mesmo problema, mesmo com a versão baixada do link
Atualizado por Victoria Feng há 5 meses
- Atribuído a alterado de Victoria Feng para Rodrigues Gustavo
Atualizado por Victoria Feng há 5 meses
Ok, knowing the version number, we also need you to provide the operation time and operation video,and then we will query the error log at that time.
To find out if there's a problem with the phone's payment code, please refer to the attached video (1.open a blank word document 2.scan the code, and the relevant text content will be automatically input after scanning the code), please provide the text and operation video to us.
This is very important to find out the cause of the error, thank you.
Atualizado por Rodrigues Gustavo há 5 meses
- Ficheiro Scaner codigo pagamento.mp4 Scaner codigo pagamento.mp4 adicionado
- Atribuído a alterado de Rodrigues Gustavo para Wonder 黄德亮
- Module alterado de PhizPay para PhizClip Shop
Victoria Feng escreveu (#note-8):
Ok, knowing the version number, we also need you to provide the operation time and operation video,and then we will query the error log at that time.
To find out if there's a problem with the phone's payment code, please refer to the attached video (1.open a blank word document 2.scan the code, and the relevant text content will be automatically input after scanning the code), please provide the text and operation video to us.
This is very important to find out the cause of the error, thank you.
Segue código scaneado
Phizpay10000041:hQVDUFYwMWFITwjgAAAAJq2ZAlAGQ1JFRElUYzRaBBAAAEFfIBdMdWl6IEd1c3Rhdm8gUm9kcmlndWVzIJ8ZBcEAkkFUXy0CWkifNwSxH9gu
Segue video da operação
Obrigado
Atualizado por Victoria Feng há 5 meses
- Atribuído a alterado de Wonder 黄德亮 para Rodrigues Gustavo
Hello, we found that if the computer uses Portuguese input method, the code is wrong after scanning.
(phizpay10000041:hQVDUFYwMWFITwjgAAAAJq2ZAlAGQ1JFRElUYzRaBBAAAEFfIBdMdWl6IEd1c3Rhdm8gUm9kcmlndWVzIJ8ZBcEAkkFWXy0CWkifNwSWbBeH)
If the computer uses the English input method, the scanned code is correct.
(phizpay10000041? HQVDUFYwMWFITwjgAAAAJq2ZAlAGQ1JFRElUYzRaBBAAAEFfIBdMdWl6IEd1c3Rhdm8gUm9kcmlndWVzIJ8ZBcEAkkFWXy0CWkifNwSWbBeH)
Therefore, you need to switch the English input method to scan the code. Thank you.
Atualizado por Rodrigues Gustavo há 5 meses
Victoria Feng escreveu (#note-10):
Hello, we found that if the computer uses Portuguese input method, the code is wrong after scanning.
(phizpay10000041:hQVDUFYwMWFITwjgAAAAJq2ZAlAGQ1JFRElUYzRaBBAAAEFfIBdMdWl6IEd1c3Rhdm8gUm9kcmlndWVzIJ8ZBcEAkkFWXy0CWkifNwSWbBeH)If the computer uses the English input method, the scanned code is correct.
(phizpay10000041? HQVDUFYwMWFITwjgAAAAJq2ZAlAGQ1JFRElUYzRaBBAAAEFfIBdMdWl6IEd1c3Rhdm8gUm9kcmlndWVzIJ8ZBcEAkkFWXy0CWkifNwSWbBeH)Therefore, you need to switch the English input method to scan the code. Thank you.
Olá obrigado pelo retorno
Não tem como eu falar para usuário mudar método de entrada para inglês, o código do PDV tem que mudar de acordo com o método do computador, no caso Portugês.
Qual prazo para o ajuste?
Atualizado por Victoria Feng há 5 meses
The POS system has been modified and launched today to support scanning under the Portuguese input method.
As for the solution to adapt to multiple languages, there are many changes that need to be evaluated before giving a deadline for adjustment.
Atualizado por Rodrigues Gustavo há 5 meses
- Ficheiro e202410257be9a8e1-4cb1-4bfa-800a-caa5838bc16c.mp4 e202410257be9a8e1-4cb1-4bfa-800a-caa5838bc16c.mp4 adicionado
Victoria Feng escreveu (#note-12):
The POS system has been modified and launched today to support scanning under the Portuguese input method.
As for the solution to adapt to multiple languages, there are many changes that need to be evaluated before giving a deadline for adjustment.
Obrigado pelo retorno, foi testado, mas, continua dando erro e só aceita após a segunda leitura, e a impressão está parando no final e reimprime o mesmo recibo após um minuto (impressora de nuvem)
Segue vídeo em anexo
Atualizado por Rodrigues Gustavo há 5 meses
- Atribuído a alterado de Rodrigues Gustavo para Victoria Feng
Atualizado por Victoria Feng há 5 meses
- Atribuído a alterado de 岳 付 para Rodrigues Gustavo
Does the POS system often report an error on the first scan and succeed only on the second scan?
The problem of cloud printer printing interruption and reprinting is a network problem and cannot be solved for the time being.
Atualizado por Rodrigues Gustavo há 5 meses
- Atribuído a alterado de Rodrigues Gustavo para Victoria Feng
Victoria Feng escreveu (#note-16):
Does the POS system often report an error on the first scan and succeed only on the second scan?
The problem of cloud printer printing interruption and reprinting is a network problem and cannot be solved for the time being.
OLá espero que esteja bem
Sim somente na segunda tentativa de pagamento o sistema reconhece o QrCode do Phiz pay.
Atualizado por Cissy 崔敬仪 há 5 meses
- Atribuído a alterado de Victoria Feng para Rodrigo Covinha
Hi, hope you are doing well
This problem has been resolved and the functionality has been released already, but all PDVs need to be updated to the latest version before they can be used. So please update your all PDVs and check it.
Thanks.
Atualizado por Rennan Felipe há 5 meses
- Ficheiro IMG_1431.HEIC IMG_1431.HEIC adicionado
- Atribuído a alterado de Rodrigues Gustavo para Cissy 崔敬仪
Subject:
Ongoing Issue with Phizpay Purchase Completion
Dear Team,
Good morning. The issue persists, but in a different way: the QR Code is now being identified, and the amount is debited from my Phizpay account. However, we are still unable to complete the purchase using Phizpay at the PDV. Phizpay ERROR (Video) (Phizpay ERROR (Video))
Best regards,
Rennan Felipe
ID: 1033
Atualizado por Wonder 黄德亮 há 5 meses
很抱歉Rennan，由于我们的表述有误，让你理解错误。
本意应该是，我们已经在测试环境准备好解决这个问题，但是新的改动需要所有在使用的pdv进行同步更新并且一旦更新后老的版本将会停止，现在想跟你确认一下是否能配合完成更新，或者了解清楚更新的时候是否会遇到难题，我们才能做好相应的调整。
English:
I'm sorry, Rennan, because our expression was incorrect and you understood it incorrectly.
The original intention should be that we are ready to solve this problem in the test environment, but the new changes require all pdvs in use to be updated simultaneously, and once updated, the old version will stop. Now I want to confirm with you whether we can cooperate to complete the update. , or understand clearly whether there will be any difficulties when updating, so that we can make corresponding adjustments.
Atualizado por Wonder 黄德亮 há 5 meses
- Estado alterado de New para Follow up from Brazil
Atualizado por Rennan Felipe há 5 meses
kiki zeng escreveu (#note-23):
@Rodrigues Gustavo Lucas Lisboa lisboa
Good morning~
Already online, thank you for acceptance
Good evening. Regarding ticket 7377, the payment via Phizpay at the POS is only working for Apple users. On Android devices, there are issues: the money is debited from the account, but the POS does not register the payment. Video
Best regards,
Rennan Felipe
ID: 1033
Email: rennan.felipe@phiz.com.br
Atualizado por Rodrigues Gustavo há 5 meses
Rennan Felipe escreveu (#note-24):
kiki zeng escreveu (#note-23):
@Rodrigues Gustavo Lucas Lisboa lisboa
Good morning~
Already online, thank you for acceptanceGood evening. Regarding ticket 7377, the payment via Phizpay at the POS is only working for Apple users. On Android devices, there are issues: the money is debited from the account, but the POS does not register the payment. Video
Best regards,
Rennan Felipe
ID: 1033
Email: rennan.felipe@phiz.com.br
@Cissy 崔敬仪 já está funcionando obrigado...
Atualizado por Rodrigues Gustavo há 5 meses
- Estado alterado de Follow up from Brazil para Resolved